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augustus 27, 2012

Lotusphere to become Connect

Not Lotusphere 2013, but Connect 2013. That will be the new name for the yearly conference in Orlando in january. This joins two conferences: Connect, which was introduced last year as a smaller parallel conference, and Lotusphere.

In 2012 the central theme was 'Business. Made Social.' I believe that this year it's going to go even more in that direction. This year the theme is 'Get Social. Do Business.' emphasising the next direction of social software for the enterprise: social business. Connect 2013 will probably be social, social, social. And user adoption. Last year saw some really good adoption sessions. Probably the emphasis on technical Lotus Notes, Sametime and Quickr presentations will be less to make room for more how to be social, best practices, customer stories and user adoption. The technical sessions needed now are probably social or connections related, such as Connections 101, analytics, integration and XPages.
Looking forward to it already!

augustus 17, 2012

New Connections Mobile apps

As of this morning I saw the Connections mobile app being updated on my iPad (but also available for iPhone and Android), offering some really nice enhancements:
One of the main new features ofcourse is access to Smartcloud, even allowing for offline access to your files. Just as with Greenhouse the account is already preset, so it's easy to get connected to your Smartcloud account.
I also like how you van save Profile information to your Contacts or sharing it through email or sms.
And then there are some enhancements that users really neeeded to work and collaborate effectively, such as accepting network invitations and sharing files and folders with colleagues.
What I recommend as a future enhancement is how the editors work. When writing a Blog post, there are still no formatting features, just plain text. And after posting, the breaks (enter) are all gone. I would also like to see a better interface for adding a comment. The box to type in is simply too small.
Right now I am waiting in anticipation for the next release which will support Connections 4.

augustus 13, 2012

Re-thinking WIIFM, really?

On the 'User Adoption Insights from Tri Tuns blog' Jason Whitehead wrote a post called Whats's wrong with WIIFM? Allthough the post is from october 2010 it came to my attention recently because it was added to the chapter 'What we know about change' in Michael Sampson's 2nd edition of User Adoption Strategies: shifting second wave people to new collaboration technologies.

WIIFM stands for What's In It For Me, which means that in order for users to embrace social collaboration software and to change their work practice, they need to be proven that its beneficial to them.

Both Jason and Michael agree on the need to re-think WIIFM. Instead of selling people on what they get for using the new system, they believe the focus should be on helping them focus on the need to shift their behaviour.

My first reaction was that I didn't agree with them. But then I realised I had to allign my definition of WIIFM with theirs. I have always believed that users need to be shown the benefit of the changing work practice. Yet, I didn't really see it as a personal benefit only. And as is clear from Jason's blog post this is really his scope for WIIFM.

As I always saw it the benefit could be seen in a broader sense: what's good for the team or the company. And what's good for the company has a direct link to the organizational improvement required to attain a higher goal. The higher goal - for example improved collaboration between departmental silos so each knows what the other is doing and they can use eachothers work to cut costs - is a factor that makes users willing to change. Because it is clear for them that to get there they need to change their behaviour. When circumstances, environments and expectations change, so does the work practice and behaviour that was used to be succesful up until now.

When put into this perspective, I do agree with having to re-think WIIFM. It shouldn't be about personal extrinsic motivation or personal benefit. It should be about the work (and how to do the work) that needs to be done in the company to achieve the business goals.

I am curious as to how others feel about re-thinking WIIFM. A search on the internet will provide plenty of opinions that state WIIFM is crucial for user adoption. So far I have not found any others who are re-thinking.

The end of the 'I' age

This weekend two completely seperate things captured my thoughts and formed a logical combination. I started reading Michael Sampson's brilliant 2nd edition of User Adoption Strategies shifting second wave people to new collaboration technologies. There is a piece in there where he speaks about document co-authoring which I have always experienced to be the hardest of social collaboration tools to be adopted by users. And I watched a dutch tv program called Zomergasten (Summerguests) where the guest of the evening was Lidewij Edelkoort and she briefly spoke about the end of the 'I' age and showed us a beautiful crowd-sourcing project.

Wikis require a different work practice and culture

Usually there are roadblocks to adoption of social software. I am currently reading Michael Sampson's brilliant 2nd edition of User Adoption Strategies shifting second wave people to new collaboration technologies, which deals with these roadblocks among other things.

He is talking about the roadblocks to adoption and as an example he speaks of collaborating in a wiki. Of all the components (tools) that are available to users for collaboration, my experience is that wikis are very hard to grasp for many users. Part of that may be because they're stuck in 20th century ways of working with documents and folders (I wrote an article on that in Dutch). But part of the 'wiki adoption problem' has to do with other factors.

Many times the roadblock to collaborate in a wiki is exactly that what is also the benefit! Wikis are a way of co-authoring documents. Instead of sending around Word documents by email to collaborate, colleagues collaborate in an online web-based document. Each member can work on their own wiki page and later have them grouped together as a whole through linking. Using wikis this way is not that different from creating Word documents, apart from the emailing around. But the true power of a wiki lies in the possibilities to really collaborate on the same wiki page by directly editing the content of the page or by adding comments to it. So a wiki requires members to change their work practice.

Wikis are a different work practice from what most people are used to. And the different work practice requires some cultural change: from individual work to openness and transparency. When everybody is creating at the same time! work is done openly instead of individuals working privately until ready to share their work. There has to be a culture of willigness and trust for people to see eachothers work and to contribute to it so that it may grow to a next level. When everybody is collaborating in a wiki it is also unclear who is the owner. Especially in organisations where ownership is important, the openness of a wiki can be a roadblock.

Trend forecaster Lidewij Edelkoort at Summerguests

Lidewij Edelkoort is one of the world’s most renowned trend forecasters and she was the guest of the evening at a dutch tv program called Zomergasten (Summerguests). Each year this show has a new host who interviews thought leaders from scientific, artistic or business areas for 3 hours straight. The one-on-one interview is broadcasted live from a studio. The audience is taken on a journey through their life and thoughts through a combination of conversation and a series of videos (tv series, documentaries, art projects, interviews or film fragments) that were picked beforehand by the person being interviewed.

The 'I' age is over

Almost at the end of the inspiring evening (at 2:50) she said something that struck me. Something that means a lot for the future of social collaboration. Freely translated she said this:
"The 'I' age is now over. The whole idea of individualism is already gone. A lot of big companies still believe in individualism.... It is over now. We are reconsidering. People want to do things together, create things together, solve things together. National, regional, international, global, all mixed. That's a fact, you can prove that. But ofcourse you can also feel that. That it is about a group effort. That collaborating in a group makes you less lonely. The working of a familiy: the family business is coming back. That is what people are thinking, saying and feeling now."

From individualism to harnessing the corporate brain

This 'collaborative age' is exactly what we want with social collaboration. Social software for the enterprise is all about unleashing the collective power of employees through collaboration. The 20th century type of working is done. The 21st century business needs to harness the 'corporate brain' to be more agile, nimble and responsive. Collaborating in a wiki is all about unleashing the collective power of employees.

So would that mean that this new collaborative age will make the cultural change easier? It seems so, that if businesses and it's employees are changing their culture it will be a lot easier to change their work practice. If it is not so much about the individual anymore, aspects as ownership and openness will become the common values in the collaborative age. And the goal for any type of collaboration will inevitably be reached by a group rather than an individual.

A communal work to create a living portrait

Towards the end of the show Summerguests, Lidewij shared the Johnny Cash project, which to me is the ultimate display of openness and collaboration and how a collective effort can surpass the individual components. The Johnny Cash Project is an interactive website where participants draw their own portrait of Johnny Cash to be integrated into a collective whole. As people all over the world contribute a drawing to become a part of the new music video for the song “Ain’t No Grave” the project will continue to evolve and grow, one frame at a time.

Be sure to watch the whole (yes almost 6 minutes) video which starts with an explanation of the project and shows contributers and finishes with the music video.

augustus 11, 2012

IBM software transforms the digital experience

Using Smartcloud IBM delivers a whole new Interactive Online Experience for 16 Million Tennis Fans on

IBM sent out this press release: You may also find more on

From the press-lease:
For the summer of 2013 Wimbledon will be offering a completely re-designed Championship's website to reflect the heritage and appeal of the event, as well as to offer the tournament’s anticipated 16 million unique website visitors a more creative and immersive experience through improved content, more powerful imagery and intuitive navigation process.

Watch this video:

augustus 03, 2012

Woohoo! Connections 4 underway on Greenhouse!

Greenhouse started upgrading Connections yesterday. And it shouldn't be much longer now.

Waiting in anticipation how users will respond to Connections 4.